Welcome to Rochester’s Best Cleaning LLC. By booking, scheduling, or receiving services, you agree to the following Terms of Service.


1. Scope of Services

Rochester’s Best Cleaning LLC provides residential cleaning services based on the service package selected during booking. Services may include standard cleaning, deep cleaning, recurring maintenance cleaning, move-in/move-out cleaning, and add-on services.

Specific tasks included in each service are outlined at the time of booking.

We reserve the right to refuse or discontinue service for unsafe, unsanitary, or hazardous conditions.


2. Independent Cleaning Professionals

Services may be performed by independent cleaning professionals or subcontracted service providers assigned by Rochester’s Best Cleaning LLC.

The company reserves the right to assign, replace, or reassign cleaning professionals at its discretion.


3. Pricing & Payment

Pricing is based on:

  • Home size

  • Condition of property

  • Number of bedrooms/bathrooms

  • Service type

  • Estimated cleaning time

  • Add-on services

Final pricing may be adjusted if actual conditions differ materially from the original booking description.

Payment is due immediately upon completion of service unless otherwise agreed in writing.

Rochester’s Best Cleaning LLC reserves the right to charge cards on file for:

  • Completed services

  • Late cancellation fees

  • Lockout fees

  • Approved add-ons

  • Outstanding balances

Returned payments or chargebacks may incur additional fees.


4. Cancellation & Rescheduling Policy

Appointments canceled within 24 hours of the scheduled service time may be subject to a cancellation fee of up to 50% of the scheduled service amount.

Same-day cancellations or inability to access the property may result in a lockout fee.

Recurring clients may skip or reschedule appointments with advance notice subject to scheduling availability.


5. Access to Property

Clients are responsible for ensuring the cleaning team has access to the property at the scheduled appointment time.

If access cannot be obtained, the appointment may be canceled and a lockout fee may apply.

Clients authorizing entry while absent acknowledge and accept the risks associated with unattended access.


6. Satisfaction Guarantee

If you are dissatisfied with the quality of service, you must notify Rochester’s Best Cleaning LLC within 24 hours of service completion.

We may, at our discretion:

  • Reclean affected areas

  • Offer partial service credit

  • Provide another reasonable resolution

The satisfaction guarantee does not include refunds for:

  • Areas not included in the booked service

  • Pre-existing conditions

  • Permanent staining

  • Wear and tear

  • Issues discovered after the reporting period


7. Damage & Breakage Policy

Damage & Breakage Policy

Rochester's Best Cleaning LLC and its contractors exercise professional care in accordance with industry-standard cleaning practices. However, our liability is expressly limited as described below.

Reporting Requirement
Any damage allegedly caused by our cleaning team must be reported in writing (text, email, or written notice) within 24 hours of service completion. Claims reported after this period will not be considered. Failure to report within this window constitutes the client's acceptance that no damage occurred.

Limitation of Liability
In the event Rochester's Best Cleaning LLC is found liable for damage directly caused by our team, our total liability shall not exceed the cost of the single cleaning service during which the damage occurred. We are not liable for any indirect, incidental, or consequential damages.

We Are Not Responsible For:
• Pre-existing damage or conditions
• Normal wear and tear
• Improperly installed, anchored, or secured fixtures
• Unsecured wall hangings, artwork, or décor
• Loose, unstable, or structurally compromised furniture
• Delicate, fragile, antique, or irreplaceable items left in cleaned areas
• Items damaged due to faulty materials, defective workmanship, or manufacturer defects
• Damage to items not disclosed to us prior to service
• Damage resulting from the client's failure to secure or remove valuables

Client Responsibilities
By scheduling service, the client agrees to:
• Remove or secure all valuables, including but not limited to: cash, jewelry, collectibles, firearms, medications, and sensitive documents
• Disclose any fragile, delicate, or high-value items in areas to be cleaned
• Disclose any pre-existing damage, unstable fixtures, or known hazards prior to service

Failure to disclose the above releases Rochester's Best Cleaning LLC from any liability related to those items or conditions.

Resolution
If damage caused directly by our team is confirmed and reported within the required timeframe, Rochester's Best Cleaning LLC reserves the right, at its sole option, to: (a) repair the item, (b) replace the item with one of equal or similar value, or (c) issue a credit not to exceed the cost of the service performed. We are not obligated to provide cash reimbursement.

Acknowledgment
By booking or accepting service from Rochester's Best Cleaning LLC, the client acknowledges they have read, understood, and agreed to this Damage & Breakage Policy in its entirety.


8. Pre-Existing Conditions

Cleaning may reveal pre-existing damage, staining, discoloration, scratches, weakened surfaces, or deterioration that existed prior to service.

Rochester’s Best Cleaning LLC is not liable for damage resulting from ordinary cleaning of improperly maintained or fragile surfaces.


9. Health & Safety Conditions

Cleaning professionals may refuse service in areas involving:

  • Biohazards

  • Human or animal waste

  • Mold infestations

  • Pest infestations

  • Excessive clutter

  • Unsafe structural conditions

  • Aggressive animals

  • Hazardous chemicals

Additional fees may apply for hazardous or excessive cleaning conditions.


10. Pets

Clients are responsible for securing aggressive or unsafe pets during service appointments.

Rochester’s Best Cleaning LLC is not responsible for pets escaping from the property during entry or exit if reasonable precautions were taken.


11. Photography & Documentation

Rochester’s Best Cleaning LLC may photograph or document areas of the property for:

  • Quality control

  • Training

  • Damage documentation

  • Dispute resolution

No identifying personal information will be publicly shared without consent.

Marketing use of before-and-after photos will only occur with client permission.


12. Recurring Services

Recurring service frequencies may include:

  • Weekly

  • Bi-weekly

  • Monthly

Recurring appointments remain scheduled until canceled.

Pricing may be adjusted with reasonable advance notice.


13. Non-Solicitation

Clients agree not to directly hire, solicit, or contract with cleaning professionals introduced through Rochester’s Best Cleaning LLC for independent services outside the company during service and for 12 months following the last completed appointment.

Violation of this provision may result in liquidated damages.


14. Limitation of Liability

To the maximum extent permitted by law, Rochester’s Best Cleaning LLC’s liability for any claim related to services shall not exceed the amount paid for the specific cleaning service giving rise to the claim.

Under no circumstances shall Rochester’s Best Cleaning LLC be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Emotional distress

  • Business interruption


15. Governing Law

These Terms & Conditions shall be governed by the laws of the State of New York.

Any disputes arising from services shall be resolved in the appropriate courts located within New York.


16. Acceptance of Terms

By scheduling, booking, or receiving services, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

Contact Information

Rochester’s Best Cleaning LLC
Rochester, New York
Email: contact@rochestersbestcleaning.com
Phone: 585-440-5402